Privacy Policy

Summit Novatrust Limited (RC 1864489) is the company responsible for the processing of personal information described in this Privacy Policy. Summit Furniture and Summit Designs are brands operated by Summit Novatrust Limited.

Our business address is K3 Plaza, Kuola, Alao-Akala Expressway, Ibadan, Oyo State. You can contact us about privacy matters using the details in Contact Us.

We may collect the following information when you use our website, request a Proforma Invoice, place an order, request a custom quote, book a consultation, subscribe to our email updates, or contact us:

• Full name
• Email address
• Phone number
• Delivery or installation address
• Project or site information
• Product selections and order details
• Payment confirmation information (such as bank transfer references)
• A photograph or copy of the identification presented when an order is collected in person
• Photographs, videos and details you send us about a complaint, return or repair
• Testimonials and reviews you choose to give us
• Any information you voluntarily provide through forms, email, WhatsApp, or other communication channels

When an order is collected in person, we may ask the customer or an authorised representative to present a means of identification that we accept. It does not have to be government-issued. At present, we take and keep a photograph or copy of the identification provided. This may show the person's name, photograph, identification number and other details on the document. We use it to verify the person collecting the order and to help prevent an order being released to the wrong person.

When you use our websites, some information is collected automatically. What is collected depends on your cookie choices and the tools enabled on the website:

• Your IP address, and your browser and device type
• The pages you visit, the products you view, and items added to your cart
• Cookie identifiers, and identifiers showing which advertisement brought you to us

We do not collect or store your internet banking password, card PIN, or other sensitive banking credentials.

We use personal information only where a lawful basis under the Nigeria Data Protection Act 2023 applies. Depending on the activity, the basis may be:

• To perform a contract with you, or take steps you asked for before one: responding to enquiries, quotations and Proforma Invoices, orders, production, payment, delivery, installation, returns and warranty support.
• To meet a legal duty: accounting, tax and other records required by law.
• For our legitimate interests: protecting the business and customers against fraud or an order being collected by the wrong person, supporting customers, securing our websites and improving our services, where this is necessary and does not override your rights.
• With your consent: marketing emails, and optional analytics and advertising cookies or tracking tools. You can withdraw consent at any time.

Where we rely on legitimate interests, we assess whether the use is necessary and its likely effect on you.

We use your information to:

• Generate and send Proforma Invoices
• Process and manage orders
• Arrange delivery and installation
• Verify the person collecting an order and prevent it being released to the wrong person
• Provide customer support
• Respond to inquiries and custom quote requests
• Communicate about production status, lead times, and order updates
• Send Summit Designs or Summit Furniture marketing emails, only if you have subscribed to them (see Marketing Emails below)
• Measure how our website and advertising perform, if you accept optional cookies (see Cookies, Advertising and Analytics Tools below)
• Improve our products, services, and website experience
• Maintain internal business records and comply with applicable legal obligations

Summit Furniture and Summit Designs keep separate marketing email lists. You can subscribe using the signup form on that brand's website, the unticked box at Summit Furniture checkout, or the Subscribe button on the page linked from an invitation we send you. Subscribing to one brand does not subscribe you to the other.

Purchasing from us, requesting a Proforma Invoice, placing an order or sending a general enquiry does not subscribe you. We send marketing emails only where you have actively subscribed, and nothing is ticked on your behalf.

When you subscribe, we record your email address, the brand, the date and source of signup, and the consent wording shown at the time. We use an email delivery service provider to send these messages on our behalf.

You can unsubscribe at any time using the link in a marketing email or by contacting us. Unsubscribing stops marketing emails from that brand. It does not stop necessary messages about an order, payment, delivery or customer support.

We may keep a limited record that you unsubscribed, and when, so that we respect your decision not to receive further marketing messages.

We do not sell your personal information.

We may share it where reasonably necessary with these categories of recipients:

• Delivery and logistics partners responsible for transporting customer orders
• Installation personnel and contractors engaged to carry out agreed work
• Payment service providers that process payments on our behalf, including Squad (GTCO)
• Accounting and invoicing service providers that support our financial records
• Email delivery service providers that send transactional and marketing emails on our behalf
• Website hosting, cloud storage, database and technology service providers that operate or support our websites and business applications
• Analytics and advertising platforms described in Cookies, Advertising and Analytics Tools, where you have given consent
• WhatsApp, when you choose to contact us there
• Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law

We limit what we share to what is reasonably necessary for the relevant service, and we require service providers acting on our behalf to protect personal information in line with applicable data protection requirements.

Our websites use necessary cookies and similar technologies for core functions such as security, keeping your cart, and basic website operation. With your consent, we also use optional analytics and advertising tools to understand how our websites are used, measure campaigns, and show or measure relevant advertisements.

The optional third-party tools we use are:

• Google Analytics on our websites, to understand how they are used
• Meta Pixel on our websites, to measure advertising on Facebook and Instagram
• TikTok Pixel on Summit Furniture's pages, to measure advertising on TikTok

If you accept, these tools may receive the pages you visit, the products you view, cart and purchase events, order value, your IP address, browser and device information, and cookie, advertising or click identifiers, and an order or payment reference with a purchase. Each company handles that information under its own privacy policy.

We do not give these tools your name, email address, phone number or delivery address, in plain or hashed form, and we have set them not to collect these from our forms. We keep these tools off pages with private links, such as payment links.

You can control or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled. You can also manage advertising preferences in your Google, Meta and TikTok account settings.

These optional tools load only after you accept them in the banner on our website. If you reject them, they do not load, and necessary website functions carry on working. You can change your choice at any time using Cookie settings at the bottom of our websites.

Some service providers in the categories described in this Policy may store or access personal information from outside Nigeria. Where this happens, we assess and document the destination, recipient, purpose and applicable transfer conditions. We use a transfer mechanism permitted under the Nigeria Data Protection Act 2023 and take appropriate steps to protect the information.

You can contact us to ask for more information about these transfers and the safeguards used.

We retain personal information only for as long as reasonably necessary:

• Order, invoice and payment records: for as long as tax and accounting law requires
• Customer support, complaint and warranty records: for the warranty period, plus 1 year for any disputes or claims. Complaint photographs are deleted when no longer needed
• Copies of identification from pickups: 90 days
• Quotes and Proforma Invoices that did not become orders: six months, unless we have a justifiable reason to keep them for a future legal claim
• Marketing consent records: while you are subscribed. After you unsubscribe, we keep only what we need to avoid emailing you again
• Website analytics data: 14 months
• Testimonials and reviews: while published or needed, along with any proof of permission

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

Summit Designs orders are paid online at checkout. Summit Furniture orders are paid by bank transfer to the account details on the invoice, or online through a payment link.

Online payments are taken by our payment provider, Squad (GTCO). Card details are entered on Squad's secure payment form and are never seen or stored by us.

We may retain payment confirmation details, transaction references, and related accounting records for reconciliation, auditing, and customer support purposes.

We use appropriate technical and organisational measures to protect personal information. These may include access controls, account security, secure connections, restricted permissions, backups and other safeguards appropriate to the type and amount of information processed.

No electronic transmission or storage method is completely secure.

Subject to the Nigeria Data Protection Act 2023 and applicable conditions, you may have the right to:

• Ask whether we process personal information about you and request access to it
• Request correction of inaccurate or incomplete information
• Request erasure where the information is no longer necessary or there is no lawful basis to keep it
• Request restriction of certain processing
• Object to processing in circumstances provided by law
• Object at any time to processing for direct marketing, including related profiling
• Withdraw consent where processing is based on consent
• Request data portability where the statutory conditions apply
• Where a decision is based solely on automated processing and has legal or similarly significant effects, seek the safeguards provided by law, including human intervention and a chance to challenge the decision

You may also lodge a complaint with the Nigeria Data Protection Commission. To exercise your rights, contact us using the details below. We may need to verify your identity before responding. We will handle requests without unreasonable delay and in line with applicable legal requirements. Some rights are subject to conditions and lawful exceptions.

Our websites may contain links to third-party websites or services. When you follow those links, the third party's own privacy notice and terms may apply to information you give it directly. This Policy continues to apply to personal information that Summit Novatrust Limited collects or shares through its own websites and services.

Our websites and services are primarily intended for adult customers, and we do not intentionally direct them to children. Where we process personal information of a child or a person lacking legal capacity and consent is the lawful basis, we will apply the requirements of applicable law, including appropriate parental or legal guardian consent and verification where required.

We may update this Privacy Policy to reflect changes in our business, systems, data-processing activities or applicable legal requirements. We will post the updated version on the relevant website and revise the Last updated date. Where the law requires additional notice or consent for a change, we will take the required steps.

If you have questions about this Policy or wish to exercise your data protection rights, contact:

Summit Novatrust Limited (RC 1864489)

Privacy contact: Customer Service

Email: help@summitnovatrustltd.com

Address: K3 Plaza, Kuola, Alao-Akala Expressway, Ibadan, Oyo State

This Privacy Policy explains how Summit Novatrust Limited handles personal information. Where your consent is required for a particular activity, we will request it separately and explain how you can give or withdraw it.